LUNCHEON
EXCEEDING CUSTOMER EXPECTATIONS
This session was voted one of the top two keynotes in the world by the Meeting Professionals International Association in 2011. Businesses can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them. What does that look like from the customer’s perspective? Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to “Wow” the customer. You will learn about how customers create their perceptions of you, your employees and your business. You will walk away with actionable information with which to make changes the very same day. This session is targeted to anyone, from any industry, at any level. Topics include:
- Three Customer Level Types
- Creating Emotional Attachments
- Perception Becomes the Customer’s Reality
- The Three Levels of Listening
- Using Pedestal Words
- How People Judge Us
Date and Time
Thursday Oct 13, 2016
11:30 AM - 1:00 PM PDT
Thursday
October 13th
Networking from 11:30 - 12:00
Lunch and Presentation from Noon - 1:00
Location
University House
Fees/Admission
Chamber Member Rate: $25.00
Non Member Rate: $40.00
We Strongly Encourage Reservations. Refunds are only available for cancelations received 48 hours prior to the event. To make a reservation after online registration has closed please call the Chamber office at 425-392-7024 and we will do our best to accomodate you. Registration price at the door is $30.00 for members and $45.00 for non-members. Meal service may be limited.
Website
Contact Information
Greater Issaquah Chamber of Commerce
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